FAQ

1. Are your mats hard or flexible?

Our chair mats are a clear flexible vinyl. They range in thickness from approx. 1/8″ – 3/8″. Being that the mats are vinyl they may tend to dimple where your chair sits so it’s very important to choose the proper thickness. The thicker your carpet & pad, the thicker your mat needs to be as noted in the material selection guide section of the web site. We cannot guarantee you that the mat won’t dimple but you reduce the chance of it dimpling by selecting the proper mat.

2. How thick are your mats?

We have four different thicknesses ranging from approx. 1/8″ thick for low pile carpet glued to the floor to approx.3/8″ thick for deep pile carpet with pad. Please see our material selection guide to select the proper thickness for you.

3. How are your mats shipped?

In the Houston Metro area we ship them via our truck. For other orders, we roll mats and ship them via UPS ground to reduce the shipping cost. In some situations and if requested by you we can ship orders of 10 or more flat on a pallet. These mats are shipped via common carrier and the delivery address will need to have a loading dock. There may be an additional cost for shipping smaller or single mats orders this way.

4. Do your prices include shipping charges?

Yes, In the Houston Metro area only. Otherwise we ship via UPS or common carrier prepaid and ADD.

5. How long will it take for me to receive my mat?

Most orders ship within 3-5 working days. Please visit the delivery info page to see the transit time to your state from Texas.

6. How do I order a mat?

Contact us to set up an account:

Custom Mat Company, Inc.
3448 Yale St.
Houston, TX 77018

Phone: 713-688-6161

Fax: 713-688-5188

Email: custommat@aol.com

7. What is a Vent A Mat?

This process perforates the mat to allow it to breath in those situations where the floor under your mat was not properly sealed and allows moisture gathers. The following materials can be modified with the Vent A Mat process. The .190 classic vinyls, .195 +/-10% classic vinyls and .250 mil +/-10% classic vinyl’s. No warranty offered

8. Can I get a bevel edge on my mat?

Yes, beveling is available on all chair mats.

9. Can I order a mat cut different than one of your standard patterns?

Yes, just fax us the drawing with dimensions and include the material you want it cut out of as well. Also, please include the shipping zip code.

10. What’s your fax number?

713-688-5188

©2019 Custom Mat Company, Inc.

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